FREQUENTLY ASKED QUESTIONS

Booking Appointments

Do you accept walk-in patients?
We do not accept walk-in appointments. Like many specialist offices, we require a referral from a medical professional. If you would like a urologic assessment, you can request a referral from your family doctor, a walk-in clinic, or your local hospital.

How does the referral process work?
Typically, your family doctor will fax a copy of your medical chart to our office, with a short note requesting the reason for consultation.   Once that referral package is received, it is reviewed by our referral clerk who then books an appointment or arranges tests for you, then faxes back the appointment information to the doctor who made the referral.  The doctor who referred you will then contact you with the appointment date and time.

I was seen in the Emergency Department and was told to book an appointment by myself. What do I do?
When you were discharged from the hospital, a nurse faxed your hospital chart to our office. We then forward this chart to the urologist, who will review it and let our staff know if there are any tests he would like to run before he sees you in consultation.  Our office will then contact you directly to arrange an appointment and/or testing.

How long does it take to get an appointment once my referral has been received?
The average turnaround time for non-urgent referrals is 2-3 weeks.  If you have not received an appointment after three weeks, please contact our office to ensure the referral was received.

Is there a cancellation list I can register for?
All referrals are given careful consideration and are booked in order of emergency, available operating time, and surgeon specialty. Patients with life-threatening conditions take priortity, and for this reason we typically reserve cancellation spots for emergency cases and therefore do not keep a running list. However, you are always welcome to contact us to see if there is an upcoming appointment available and if so, we will be happy to accommodate you.

I am an existing patient-  how do I book my next appointment?
Typically our staff books your next follow-up appointment on the day of your existing appointment.  If your appointment is in the clinic, we will book your next appointment before you leave.  If you were seen at the hospital, we will typically  e-mail or mail  your next appointment to you.  However, if you have a new or worsening concern and would like to be seen sooner, please contact our office by e-mail or telephone.

How do I re-schedule my appointment?
You may e-mail us any time, or telephone our clinic during operating hours. If you have a very busy schedule, it is helpful if you include in your e-mail the dates/times you are available.

How do I cancel my appointment if I can’t make it, or wish to withdraw from care?
You may call our clinic during operating hours, or e-mail us any time.

Will I be charged for cancelling my appointment?
You will not be charged for cancelling your appointment if you provide at least 24 hours’ notice by telephone or e-mail.   If you do miss your appointment without notifying us, an $50 re-booking fee will need to be paid before you can re-book.  Hospital appointments, such as a surgical procedure, are more difficult to re-schedule and we ask you give us a 2-week notice if you no longer wish to undergo the procedure.  Failure to show up for a hospital appointment without notifying our clinic will result in a $150 fee.  Reasonable exceptions will always be made, such as a death in the family, a change in the patient’s health, etc.

Will I be charged if I do not show up for my scheduled appointment?
If you fail to show up to your scheduled clinic appointment without notifying our office, an $50 cancellation fee will be applied.  If you fail to show up without notice for a hospital procedure, such as cystoscopy or surgery, a $150 fee will be applied.  Reasonable exceptions will always be made, such as death of a family member, hospitalization, etc.

How can I get an after-hours appointment?
We currently do not offer an after-hours clinic.  If your concern is of an urgent nature, please visit your closest Urgent Care clinic or local hospital Emergency Department.

What do I do if I have an emergency outside of office hours?
There are urologists on call 24 hours a day at the local hospitals.   If you are experiencing a urologic emergency, please call 911 or go directly to the closest Emergency Department.

Ultrasounds, CT Scans and Other Testing

In-depth information about testing, including descriptions of procedures can be found on our Preparing for Tests page, as well as on our Downloads & Resources page.

Common Questions About Surgery

Please refer to our Q&A section on the Preparing for Surgery page

Prescriptions, Insurance Forms, Notes for Work

I think I will need insurance forms filled out for my upcoming surgery. How do I find out what I need?
Ask your employer or insurance company if they will require paperwork for your time off.  If a letter is required, ask your employer/insurance company if there is any specific information that needs to be included in the letter.  Some company’s only require a note from the doctor stating that you will be off work, where other companies may require the date of your surgery, how many days you will be off work, etc.   It is helpful to write this information down and give it to our secretary, so that your surgeon makes sure to include it in your letter.

Do I need to book an appointment to get a doctor’s note for work?
No, you do not need to book an appointment.  You can contact our office and speak to one of our staff, who will be happy to arrange this for you.

Do I need to book an appointment to get insurance forms filled out?
No, you do not need to book an appointment.   You can drop off your insurance forms off at reception during regular office hours and our secretaries will ensure it arrives in the surgeon’s hands to be completed.  Once the forms are filled out, our office will contact you to pick them up.

How long does it take to get my insurance forms filled out?
Our surgeons are primarily working at the hospital, and are typically only in the office 1-2 days a week. As such, it can be up to a week before the doctor receives your forms, so we encourage you to drop off the forms as soon as possible.  Once your forms are completed, our office will contact you to come pick them up.

Will I be charged for a doctor’s note and/or my insurance forms?
Some lawyer’s requirements or government disability packages are intensive, and as such there may be a fee to cover the time your urologist spends on review.  Our office will let you know based on the type of paperwork needed.

How do I get a refill on my prescription?
You can either have your pharmacist fax a request for renewal to our office, or you can contact us directly and ask our staff member to have the doctor issue a refill.  Because the surgeons are in the hospital most days of the week, it is recommended that you request a refill 1-2 weeks before you run out of your current medication, as we cannot guarantee same-day turnaround.

Is there a charge for prescription refills?
There is no change for prescription refills.